Terms of service
Last updated: September 2026
These Terms of Service govern your use of The Last Hour website and any purchases made through our online store.
By accessing our website or purchasing from us, you agree to these Terms of Service. If you do not agree to these terms, you should not use the website or place an order.
1. About Us
The Last Hour operates thelasthour.com.au and sells sleep and night-time wellness products online.
You can contact us at:
Email: support@thelasthour.com.au
Website: thelasthour.com.au
2. Online Store
You must provide accurate, current and complete information when placing an order.
You are responsible for ensuring that your billing information, delivery address and contact details are correct before submitting your order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable
- incorrect pricing or product information has been displayed
- we reasonably suspect fraud or unauthorised activity
- we are unable to fulfil the order
If we cancel an order after payment has been taken, we will refund the applicable amount to the original payment method.
3. Products
We make reasonable efforts to display our products, colours, images and descriptions accurately.
The appearance of a product may vary slightly depending on your device, screen settings, lighting and normal manufacturing tolerances.
Product availability is subject to change without notice.
4. Product Use
Our products should be used only as directed and in accordance with any instructions supplied with the product.
The information provided on our website is general information and is not intended to replace professional medical advice, diagnosis or treatment.
If you have concerns about your breathing, sleep, nasal health or another medical condition, you should seek advice from an appropriately qualified healthcare professional.
Stop using a product if it causes significant discomfort, irritation or an unexpected adverse reaction.
5. Prices and Payment
Prices are displayed in the applicable currency for your market where supported by our store.
Shipping charges, taxes and other applicable amounts will be shown during checkout where applicable.
We reserve the right to change our prices at any time. Changes will not affect orders that have already been accepted.
Payment must be successfully authorised before an order can be processed.
6. Shipping and Delivery
We currently ship to selected countries and regions.
Shipping rates and estimated delivery timeframes are displayed on our website or during checkout.
Current standard delivery estimates are generally 5 to 8 business days.
Delivery timeframes are estimates and are not guaranteed delivery dates.
Delays may occur due to courier networks, customs, public holidays, severe weather or circumstances outside our reasonable control.
Please see our Shipping Policy for further information.
7. International Orders
International orders may be subject to customs duties, import taxes or other charges imposed by authorities in the destination country.
Where these amounts are not collected at checkout, the customer may be responsible for paying them directly.
8. Returns and Refunds
Returns and refunds are handled in accordance with our Refund Policy and applicable consumer law.
Eligible change-of-mind returns must be requested within 14 days of delivery.
For hygiene reasons, adhesive magnetic tabs that have been opened, unsealed or used are not eligible for change-of-mind returns.
These change-of-mind conditions do not limit any rights or remedies available to you under applicable consumer law.
Please review our Refund Policy before requesting a return.
9. Australian Consumer Law
For customers protected by the Australian Consumer Law, our goods come with consumer guarantees that cannot be excluded.
Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.
Where a product fails to comply with an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.
10. UK Customers
Customers located in the United Kingdom may have additional statutory rights, including cancellation rights for eligible online purchases.
Nothing in these Terms of Service is intended to exclude or restrict any statutory consumer right that cannot legally be excluded.
Please refer to our Refund Policy for further information about returns and cancellation rights.
11. Promotions and Discount Codes
Promotional offers and discount codes may be subject to additional terms.
Unless stated otherwise:
- discount codes cannot be exchanged for cash
- discounts cannot be applied retrospectively to completed orders
- only one discount may be used per order unless our checkout expressly allows otherwise
- promotional offers may be changed or withdrawn where reasonably necessary
12. Website Content
All content made available through our website, including text, graphics, logos, photographs, product imagery and branding, is owned by or licensed to The Last Hour unless otherwise stated.
You may not reproduce, distribute, modify, sell or commercially exploit our website content without permission, except where permitted by law.
13. Third-Party Services
Our website may use or link to third-party services, including payment providers, shipping providers and technology platforms.
We are not responsible for third-party websites that we do not operate.
Your use of third-party services may also be subject to their own terms and privacy policies.
14. Prohibited Use
You must not use our website:
- for unlawful or fraudulent purposes
- to interfere with the security or operation of the website
- to transmit malicious software or code
- to attempt unauthorised access to our systems
- in a way that infringes the rights of another person
15. Liability
To the maximum extent permitted by law, we are not responsible for losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any rights or remedies that cannot be excluded under applicable consumer law.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that information may be collected, used and processed as described in that policy.
17. Changes to These Terms
We may update these Terms of Service from time to time.
The version published on our website at the time you place an order will generally apply to that order, subject to applicable law.
18. Severability
If any part of these Terms of Service is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
19. Governing Law
These Terms of Service are governed by the laws applicable in New South Wales, Australia.
This clause does not deprive a consumer of any mandatory protections available under the laws that apply to them.
20. Contact
Questions about these Terms of Service can be sent to: