Refund policy
Returns and Refunds
We want you to be happy with your order from The Last Hour. Please read the following policy before requesting a return.
Change-of-mind returns
We accept eligible change-of-mind returns requested within 14 days of delivery.
To be eligible for a change-of-mind return:
- The product must be unused and in its original condition.
- The product must be returned in its original packaging.
- Any sealed adhesive-tab packaging must remain unopened.
- You must provide proof of purchase.
For hygiene reasons, adhesive magnetic tabs that have been opened, unsealed or used cannot be returned for change of mind.
To request a return, contact us at support@thelasthour.com.au before sending anything back. Returns sent without first contacting us may not be accepted.
Customers are responsible for the cost of return postage for change-of-mind returns.
For voluntary change-of-mind returns, original shipping charges are generally non-refundable except where applicable consumer law requires otherwise.
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method. Your bank or payment provider may take additional time to process the refund.
UK customers
If you are purchasing from the United Kingdom, statutory cancellation rights may apply to your online purchase. Where applicable, you may notify us within 14 days of receiving your order that you wish to cancel and then return eligible goods within the required return period.
Where required by law, we will also refund the cost of our standard delivery option.
The statutory cancellation right may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.
Faulty, damaged or incorrect products
Please inspect your order after delivery and contact us as soon as possible if your product is faulty, damaged or you received the wrong item.
Email support@thelasthour.com.au with your order number, a description of the issue and, where helpful, photos showing the problem.
Change-of-mind conditions such as the 14-day limit, original packaging requirements or return-postage costs do not limit rights that cannot legally be excluded.
For Australian customers, our products come with consumer guarantees under the Australian Consumer Law. Depending on the nature of a problem, you may be entitled to a repair, replacement, refund or other remedy. Australian businesses cannot use store policies to remove those statutory rights.
Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded under applicable consumer law.
Contact
For return or refund enquiries: